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SHIPPING AND RETURNS

Shipping from Dallas, TX

  • Maison Preston orders are shipped with a tracking number via UPS.

  • Free ground shipping for all domestic orders over $300.

  • After receiving your order confirmation email, your order may take up to 2-3 business days to fulfill before shipping.

  • International orders are shipped with USPS. IMPORTANT: duties and taxes are not included in the shipping price. Customs Fees will be due upon receipt.

  • Maison Preston is not responsible for packages that are lost in transit. If your package goes missing or is stolen, please notify me immediately so that I can file a claim with USPS.

Local Pick-up

  • Y O U  C A N ' T   W A I T and I totally understand !!

  • If you live in the Dallas-Fort Worth area, what a good alternative to pick-up your order at my place, located in Prestonwood, Dallas.

  • Give me a call and let's plan this  (214-797-1101).

Returns

  • You have 14 days from the date of delivery to return the product(s), after 14 days MAISON PRESTON cannot offer you a refund or exchange. 

  • All items purchased on sale or using a seasonal promotional code are final sale.

  • Customized items are non-refundable.

  • To be eligible for a return all items must be in the same condition that you received it and in the original packaging provided. Worn, altered and damaged merchandise will be not accepted. MAISON PRESTON has the right to refuse returns that do not meet this requirements.

 

  • Shipping costs are non-refundable. 

How to return your product(s)

  • We want you to love your purchase, however if you are not satisfied with your article(s), we ask you to create your return and ship it back to us.

  • We will notify by email once your return has been received and processed. Once we received your order, we will send to you a confirmation e-mail. Please note that refunds can take up to 10 working days to process.

  • The refund will be credited to the bank account used for the initial payment.

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